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Headteachers’ PAs
School Secretaries
Administration Assistants
Examinations Officers / Invigilators
Attendance Clerks

Administrative staff provide essential back-up services for the whole school.

Administration Assistants

Administration assistants perform a wide range of office support duties including data entry, photocopying, filing and answering the phone.


Secretaries provide administrative support to the school. They perform a wide range of duties including answering the telephone, typing letters, dealing with mail, greeting visitors and keeping records.

Exam Officers

Many secondary schools now have an exams officer: a non-teaching member of staff whose role is to submit exam entries, organise timetables, oversee exams and process the results.
The National Assessment Agency (NAA) Exams Office provides training and support for exam officers in schools. Their website includes information about:

  • training opportunities, including free courses available both online and at training centres
  • one-to-one support from the NAA's team of 40 field officers
  • good practice guidance (including case studies)
    grants for exams equipment such as PC hardware and software, secure storage facilities, phones, pagers and walkie-talkies
  • invigilator resources, including recruitment and training materials.



Finance Officers
Assistant Finance Officers


Bursars work as part of the senior management team and play a crucial role in managing a school’s financial resources, facilities, contracts and recruitment.

The role goes by different names in different schools – senior administrative officer, bursar, business manager – but the focus is on providing expert managerial, administrative and finance services to support schools and their leadership teams.