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Herts County Council logoMonitoring & Evaluation

Monitoring and evaluation is extremely important to the service to ensure that we are operating as efficiently and effectively as possible so that we are able to provide the best provision for our service users. The most valuable feedback for the service is learning from clients, their families and their schools about the difference the Counselling or Arts Therapy has made to their lives.

Below are some examples of quotes received from clients, parents and school staff (permission was given to share these)

“My head has been a lot better. It used to be full of worries but now it’s got a lot less worries in it”

“I’m now more relaxed and not worrying about things”

“I have felt that Counselling has helped me a lot in and out of school”

“She has really settled in school recently and the Art Therapy has been a huge part of that change”

“My time with my counsellor helped me mainly just be happier”

“I feel more able to speak my mind and believe more in myself”

“This is a highly valuable service that is needed by the chosen pupils and not available elsewhere; hence it is well worth the investment.”

“The benefit the children have is represented in the long term by improved behaviour and less money needing to be spent supporting them.”

We also use a range of tools that help us to monitor and evaluate the work that we do with children and young people. These include:

YP CORE - (principally used with Secondary aged clients, this is a clinical measurement tool that looks at any changes in a young person's well-being as a result of the therapy)

Child Outcome Rating Scale - (principally used with Primary aged clients, this is used as above)

School Staff Feedback Questionnaire - (Online Surveys are also sent to schools to complete)

Primary Age Feedback Questionnaire - (For use with Primary aged clients)

Secondary Age Feedback Questionnaire - (For use with Secondary aged clients)

If you have any feedback that you would like to share with the service we would be extremely grateful to receive this.

Feedback Questionnaire School Staff -Primary & Secondary