Contact
School Web Site Support Please contact via email in the first instance. Email: alison.bellerby @hertscc.gov.uk Tel: 01438 844811 Alison Bellerby
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Web Site Support in Hertfordshire

We provide advice and support for web site development for schools, extended schools and children’s centres through training courses, onsite visits, telephone help and a series of helpsheets.

• Do you need a new website for your school, but lack the skills to build it?
• Do you want to refresh your website or give it a facelift to signal a new direction for your school?
• Have you lost control of your website due to staff changes or has it just become too unwieldy?

If you’ve answered yes to any of these questions, the School Website Support Service can help you out.

We offer website support packages ranging from telephone support and troubleshooting through to building brand new sites from scratch. Sites are built using Dreamweaver software and we provide Dreamweaver training for schools so they can maintain their own site. Please call Alison Bellerby on 01438 844811 to discuss which options would be best for your school.

The support is provided by the School Web Site Publisher Alison Bellerby, from the HGfL Web Team.

• Team/Contacts

Support Options

School Website Support Services Flyer

• Adobe pdf, 30kb/2 pages, 01/02/2011, school_website_support_flyer.pdf

Website Support Contract Form

• Adobe pdf, 138kb/1 page, 31/03/2011, website_support_contract.pdf

The charges below are for schools in Hertfordshire (VAT will be charged for academies). 

1. Telephone/email/remote access

• Help with adding images, new pages, template items
• Providing passwords, guiding through site setup
• Getting out of a mess!
• Booking visits

You may be advised to book a support visit depending on the nature of the enquiry.

Telephone and email support and remote access are available at the following times:

Wednesday - afternoon
Thursday - all day
Friday - all day

Tel: 01438 844811

Please ring and leave a message if your enquiry is urgent.

2. Two half day (approx 3 hour) visits a year with item (1) included

1. Getting out of a mess!
2. More advanced help
3. Moving website to new machine
4. Enhancing website – videos, sound, photo gallery etc
5. Restructuring website
6. Tidying up files and synchronising
7. Website Spring-clean
8. Pre-Ofsted tidy

3. New Website with item (1) included

This  assumes that a website will take approximately 2 days to build. The website will be set up on a school computer with the person who will be responsible for updating the site available for the whole time.

The visits will be broken down into:

1. Half day initial visit to discuss requirements/structure/ look and feel, maybe start building template and talk through what needs to be done before the next visit.
2. Full day to build site from content collected and upload if ready
3. Half day to provide help with problems encountered with maintaining the site, or finish and upload if incomplete.

The school should make sure that they have allowed enough time between the first two visits to collect all the information required. Extra payment may be required – item (4) – if the site takes significantly more than the allocated 2 days.

Half day initial visit

To guide you through the process of setting up your web site you may wish to arrange an appointment for a member of the team to visit your school or children's centre for an initial visit. This visit will involve some basic planning and guidance on site structure and content and enables you to focus on the goals and aims of what you want to use the web site for.

To prepare for an initial meeting you will need to ensure that you have talked to other members of staff and perhaps parents, governors and children too about how the web site might look and what could be included on it. The best way to do this is to visit other school, extended schools or children's centre web sites to gather ideas.

Full day to build site

This is usually followed by a day visit which involves building the web site and adding the content which has been put together following the initial visit. The day visit requires the member of staff who is going to be responsible for updating and maintaining the web site to work with the School Web Site Publisher and supply cover may need to be arranged.

Half day training visit

A follow up visit can be arranged after the member of staff has been on a Dreamweaver training course and has been updating the web site for a while. This is to offer some follow up training and to help iron out any problems.

To book an appointment email school.websites@hertscc.gov.uk in the first instance or tel: 01438 844811

4. Half day visits as per item (2) but on pay-as-you-go basis

5. School Website Maintenance

This service can be provided for schools who have no one available to update their website, either on a one-off or regular basis. The updates will not require a visit to the school and can include items 2 (e), (f), (g) and (h). If you would like to take advantage of this service, please contact Alison Bellerby for guidelines on timescales.

6. One-off Telephone Support

If you have not subscribed to the service and require telephone support, please ring, but you will be required to do one of the following:

1. Buy into an annual contract – see items (1) and (2)
2. Get free help on this one occasion but then book a support visit. Future support will be chargeable. If you subsequently cancel the visit, you will be billed for the support you received - see rates above.
3. Pay-as-you-go. You will be billed for telephone support - see rates above

7. Dreamweaver Training Course

We offer one day training courses in building and updating your website using Dreamweaver software for teachers, school staff, ESCOs and Children's Centre Managers.

‘Dreamweaver – New to Managing and Updating your Website' is for teachers, school staff, ESCOs and Children's Centre Managers who are new to web site design and and are intending to build their own site from scratch or may have recently taken over responsibility for a existing web site which has already been built using templates, tables and stylesheets.

A Dreamweaver book is included with the course

Details of courses available each term can be found here:

• Online booking for training courses (select term and Subject - ICT to search for the Dreamweaver courses)

Online Help

We have prepared a series of helpsheets and other resources to give guidance on building and developing your school, extended school or children's centre web site.

• Building and Developing Your Web Site

Website Hosting Updated

Webhosting for school sites is currently provided through a contract with RM though some schools have chosen to host their own sites outside of the county contract.  This service will continue to be offered to schools but on a pay-as-you-go basis.   RM are able to extend services to schools for £170 per year.

RM will approach schools directly to ask if they would like to continue with their webhosting service.

• School Website Hosting