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Website Support in Hertfordshire
If you’ve answered yes to any of these questions, please read on…..
The support is provided by the School Website Publisher Alison Bellerby, from the HGfL Web Team.
Support Options Updated 15th February 2013
School Website Support Services Flyer 2013/14
All of the above charges are for Hertfordshire schools and academies (VAT will be charged to academies at point of invoice).
Please note that the School Website Support Service Contracts run annually from 1st April to 31st March, we recommend taking out an annual contract early in the new financial year in order to get the full benefit.
Includes telephone helpline, email and remote support only
Please note this option is for day to day support issues, not for school website maintenance (see item 5) or for website redevelopment for which you may be advised to book a support visit.
Telephone and email support and remote access are available at the following times:
Wednesday - afternoon
Tel: 01438 844777 (Option 1 and then Option 5)
Please ring and leave a message if your enquiry is urgent.
Includes two half day (approx 3 hour) visits a year, with telephone
Includes new website, telephone helpline, email and remote support We build your new website with you on your school premises.
Typically visits will be broken down into:
The person who will be responsible for updating the site needs to be available for the whole time. The school should make sure that they have allowed enough time between the first two visits to collect all the information required. Please note that extra payment may be required if the site takes significantly more than the allocated 2½ days. At the end of the contract we recommend you switch to contract 1 or 2 depending upon your ongoing needs.
Half day initial visit
To guide you through the process of setting up your website you may wish to arrange an appointment for a member of the team to visit your school or children's centre for an initial visit. This visit will involve some basic planning and guidance on site structure and content and enables you to focus on the goals and aims of what you want to use the website for.
To prepare for an initial meeting you will need to ensure that you have talked to other members of staff and perhaps parents, governors and children too about how the website might look and what could be included on it. The best way to do this is to visit other school, local partnership or children's centre web sites to gather ideas.
Full day to build site
This is usually followed by a day visit which involves building the website and adding the content which has been put together following the initial visit. The day visit requires the member of staff who is going to be responsible for updating and maintaining the website to work with the School Website Publisher and supply cover may need to be arranged.
Half day training visit
A follow up visit can be arranged after the member of staff has been on a Dreamweaver training course and has been updating the website for a while. This is to offer some follow up training and to help iron out any problems.
To book an appointment email email@example.com in the first instance or tel: 01438 844777 (Option 1 and then Option 5)
This service can be provided for schools who have no one available to update their website, either on a one-off or regular basis. The updates can be done off site and can include contract 2 (b), (d) and (f). If you require a regular updating service e.g. for school newsletters, please contact us to discuss costs and timescales.
If you have not subscribed to the service and require telephone support, please ring, but you will be asked to do one of the following:
We offer one day training courses in building and updating your website using Dreamweaver software.
‘Dreamweaver – New to Managing and Updating your Website' is for teachers, school staff and Children's Centre Managers who are new to website design and and are intending to build their own site from scratch or may have recently taken over responsibility for a existing website which has already been built using templates, tables and stylesheets.
Details of courses available each term can be found here:
We have prepared a series of helpsheets and other resources to give guidance on building and developing your school, extended school or children's centre website.
Webhosting for school sites was previously provided through a County contract with RM which officially ended on the 1st April 2011. This service continues to be offered to schools but on a pay-as-you-go basis. Schools can renew their web hosting with RM or move their school website to an alternative web hosting provider.
RM offer website hosting to schools for £170 per year. Please contact RM on 0845 404 0000 for more information.