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School Website Support Please contact via email in the first instance. Email: alison.bellerby @hertscc.gov.uk Tel: 01438 844777 (Option 1 and then Option 5) Alison Bellerby
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Website Support in Hertfordshire

• Do you need a new website for your school, but lack the skills to build it?

• Do you want to refresh your website or give it a facelift to signal a new direction for your school?
• Have you lost control of your website due to staff changes or has it just become too unwieldy?

If you’ve answered yes to any of these questions, please read on…..

• The School Website Support Service has been building and developing school websites in Hertfordshire for more than ten years
• We are experienced in building clear and concise websites specifically designed for schools
• We build the website in partnership with you on your school premises, saving time and ensuring it meets your needs
• Simplify your existing website and make it easier for users to navigate and simpler for administrators to maintain
• Website maintenance training so you have the skills to handle ongoing updating in-school
• A choice of support packages to meet your requirements
• We offer website support packages ranging from telephone support and troubleshooting through to building brand new sites from scratch.
• Sites are built using Dreamweaver software and we provide Dreamweaver training for schools so they can maintain their own site.

The support is provided by the School Website Publisher Alison Bellerby, from the HGfL Web Team.

• Team/Contacts

Support Options Updated 15th February 2013

School Website Support Services Flyer 2013/14

• Adobe pdf, 2.9MB/2 pages, 22/03/2013, school_website_support_flyer_2013.pdf

All of the above charges are for Hertfordshire schools and academies  (VAT will be charged to academies at point of invoice). 

Please note that the School Website Support Service Contracts run annually from 1st April to  31st March, we recommend taking out an annual contract early in the new financial year in order to get the full benefit.

1. Website support contract:  £75

Includes telephone helpline, email and remote support only

1. Booking visits
2. Troubleshooting-getting you out of a mess!
3. Guiding you through site setup and help uploading files
4. Help with adding images, new pages, template items

Please note this option is for day to day support issues, not for school website maintenance (see item 5) or for website redevelopment for which you may be advised to book a support visit.

Telephone and email support and remote access are available at the following times:

Wednesday - afternoon
Thursday - all day
Friday - all day

Tel: 01438 844777 (Option 1 and then Option 5)

Please ring and leave a message if your enquiry is urgent.

2. Advanced website support contract:  £350

Includes two half day (approx 3 hour) visits a year, with telephone
helpline, email and remote support.

1. More advanced troubleshooting and help
2. Enhancing your website by using videos, sound, photo gallery, Facebook, Twitter etc
3. Moving the website to a new machine
4. Website spring-clean -  restructuring website, tidying up files and synchronising
5. One to one training for experienced Dreamweaver users
6. Preparing your website for Ofsted

3. New website creation contract:  £850

Includes new website, telephone helpline, email and remote support We build your new website with you on your school premises.

Typically visits will be broken down into:

1. Half day initial visit to discuss requirements/structure/look and feel, maybe start building templates and talk through what needs to be done before the next visit
2. A full day, plus a half day to build site from content collected and upload if ready
3. Half day to provide help with problems encountered with maintaining the site, or finish and upload if incomplete

The person who will be responsible for updating the site needs to be available for the whole time. The school should make sure that they have allowed enough time between the first two visits to collect all the information required. Please note that extra payment may be required if the site takes significantly more than the allocated 2½ days. At the end of the contract we recommend you switch to contract 1 or 2 depending upon your ongoing needs.

Half day initial visit

To guide you through the process of setting up your website you may wish to arrange an appointment for a member of the team to visit your school or children's centre for an initial visit. This visit will involve some basic planning and guidance on site structure and content and enables you to focus on the goals and aims of what you want to use the website for.

To prepare for an initial meeting you will need to ensure that you have talked to other members of staff and perhaps parents, governors and children too about how the website might look and what could be included on it. The best way to do this is to visit other school, local partnership or children's centre web sites to gather ideas.

Full day to build site

This is usually followed by a day visit which involves building the website and adding the content which has been put together following the initial visit. The day visit requires the member of staff who is going to be responsible for updating and maintaining the website to work with the School Website Publisher and supply cover may need to be arranged.

Half day training visit

A follow up visit can be arranged after the member of staff has been on a Dreamweaver training course and has been updating the website for a while. This is to offer some follow up training and to help iron out any problems.

To book an appointment email alison.bellerby@hertscc.gov.uk in the first instance or tel: 01438 844777 (Option 1 and then Option 5)

4. Half day visits on pay-as-you-go basis -  £175 per ½ day visit

5. Website maintenance - £50 per hour

This service can be provided for schools who have no one available to update their website, either on a one-off or regular basis. The updates can be done off site and can include contract 2 (b), (d) and (f). If you require a regular updating service e.g. for school newsletters, please contact us to discuss costs and timescales.

6. One-off Telephone Support

If you have not subscribed to the service and require telephone support, please ring, but you will be asked to do one of the following:

1. Buy into an annual support contract
2. Pay-as-you-go. You will be billed for telephone support at the rate of £15 per quarter hour (minimum charge)

7. Dreamweaver Training Course

We offer one day training courses in building and updating your website using Dreamweaver software.

‘Dreamweaver – New to Managing and Updating your Website' is for teachers, school staff and Children's Centre Managers who are new to website design and and are intending to build their own site from scratch or may have recently taken over responsibility for a existing website which has already been built using templates, tables and stylesheets.

Details of courses available each term can be found here:

• Online booking for training courses (select term and Subject - ICT to search for the Dreamweaver courses)

Online Help

We have prepared a series of helpsheets and other resources to give guidance on building and developing your school, extended school or children's centre website.

• Building and Developing Your Website

Website Hosting

Webhosting for school sites was previously provided through a County contract with RM which officially ended on the 1st April 2011. This service continues to be offered to schools but on a pay-as-you-go basis. Schools can renew their web hosting with RM or move their school website to an alternative web hosting provider.

• FAQs about Transferring your Web Hosting to a New Provider

RM offer website hosting to schools for £170 per year. Please contact RM on 0845 404 0000 for more information.

• School Website Hosting