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Health & SafetyUsing Whole Class Teaching
Technologies Safely
This document should be displayed at the side of each IWB installation:
IWB/Projector WarrantyEnterprise MPCEnterprise MPC is the contractor chosen by HCC to supply interactive whiteboards (IWBs) to our schools under the nationally funded IWB Project (2005/06) and the more recent Additional ICT Funding Grant 121a. The company has now completed all installations but is still responsible for warranty repairs (including free projector bulb replacement) for a period of three years from the date of installation. Last year Enterprise MPC changed its name to Enterprise Managed Services and relocated to an office in Harrow. Shortly after that, Enterprise plc (the parent company) decided to close this office and all the staff were made redundant. For a short period of time Hertfordshire schools lost access to the Enterprise Helpdesk. In January 2008 another IWB supplier, Smarter Interactive Ltd, wrote to schools, without our knowledge, stating incorrectly that Enterprise had gone into receivership. We believe that, following our objection, that company has recently sent another letter retracting this statement. Enterprise has now made it clear how they intend to honour the commitments in their contract with us in relation to warranty work. They have subcontracted this warranty work to Cymar Computer Ltd. We are sorry for the confusion that has been caused in recent months but the essential points for schools to understand are:
If you have any further queries, please call Patsy Woodward on 01438 844813 or email: patsy.woodward@hertscc.gov.uk IWBs and Projectors purchased and installed by Enterprise MPCThese are covered by a 3 year warranty, please see details below. To request support under this warranty, please call the Enterprise Helpdesk Tel: 0845 241 1892.
Useful Web LinksWeb sites to use with WhiteboardsBelow are a list of sites to start your exploration of web based resources to use with an interactive whiteboard.
Web Links to Support the use of an IWB
Specific Smartboard
Specific Easiteach
Specific Promethean
Research & Case Studies
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