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Early Intervention Services

Step2 Early Intervention Child and Adolescent Mental Health & Emotional Wellbeing Service

step2 logoWho We Are

Step2 is a 0-19 Early Intervention Service consisting of a small team of mental health professionals with a wide range of skills and experience in child mental health and emotional wellbeing.

What We Do
  • Telephone Advice Service for education staff working in schools
  • Direct Intervention
  • Training/Support
Telephone advice for education staff

Your call will be answered by our admin team who will log the call and then pass the details on to a mental health advisor. The advisor will then call you back to discuss the issue further.  Of course, the advice given will differ widely from case to case but it may include:

  • Signposting you to the best service to meet your needs
  • Providing further mental health consultation / support
  • Advising a referral to a more specialist tier 3 or 4 service

Step2 also accepts written referrals from GP’s, paediatricians and other health professionals including school nurses. Step2’s team of mental health advisors include a specialist grief and loss advisor who can help support professionals working with bereaved children.

Please note: Step2 is not an emergency service. For any concerns that may need an immediate response, please refer to your own safeguarding process .

Step2 operates Monday to Friday 9am to 5pm

Contact Details

3 North Road, Stevenage, Herts. SG1 4AT
Tel: 01438 730570

Please note This service is for professionals only

Step2  - Referral Guidance for Professionals

Protective Behaviours - Action for Children

Protective Behaviours is an empowering and practical approach that helps people develop skills to recognize and trust their feelings, make choices that are safe for themselves and increase resilience by developing their networks of support. Action for Children (AfC) will be working in partnership with HCHS and will deliver protective Behaviours (PBs) course and practitioner workshops to key staff, particularly for the under 5's. AfC will also deliver parent groups and workshops based on PBs through the network of Children's Centres across Hertfordshire.

Contact details:

Fiona Benjamin
Project Coordinator
Action for Children
Protective Behaviours Project
3 North Road
Herts SG1 4AT
Tel: 01438 728653/Mobile 0774 8332606


Early Support

Early Support was developed by parents, carers and practitioners. It's a national programme that is being introduced and used in LAs, hospitals and community-based health services across England to ensure families and carers with disabled children are kept at the heart of discussion and deciison-making about their child. The Early Support programme is managed by the DCSF (now Department for Education), and was developed in response to the Government guidance 'Together from the Start'.

Early Support is now part of the wider Aiming High for Disabled Children Programme which is transforming services for disabled children across England.