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SITSS Support Contracts and Services

For any information relating to Contracts that is not covered in the following, please call our helpdesk on 01438 844777 option 2 for contracts. Heidi will be pleased to answer your query.

For Primary and Special Schools

SITSS offer the following support contracts:

  • SITSS SIMS software support for the use of most Capita SIMS software modules. Click on Sims modules for full information. Prices are detailed in the following downloads.
  • Capita Dinner Money
  • McAfee Anti-Virus software
  • Microsoft telephone support
  • Equipment Repair contract
  • Network Support - Bronze, Silver, Gold or Platinum Support Service options
  • VPN Install program -
  • Word 2003, 44kb/2 pages, 24/01/2012, vpn_install service.doc

For Secondary and Middle Schools

SITSS offer the following support contracts:

  • SITSS SIMS software support for the use of most Capita SIMS software modules - including Assessment Manager, Performance Analysis, Nova T, Modelling & Construction, and Options. Click on Sims modules for full information. Prices are detailed in the following downloads.
  • McAfee Anti-Virus software
  • Microsoft telephone support
  • Equipment Repair contract
  • Network Support - Bronze, Silver, Gold or Platinum Support Service options
  • VPN Install program -
  • Word 2003, 46kb/2 pages, 30/09/2009, vpn_installs_aug09.doc

 

 

Support Contracts and Prices 2011 / 2012in schools only...

Section

Subject

Files to download

 

Contract and Support Information

 
 

Title and Index

 

 

Section A - Introducing SITSS Services

 

 

Section B - Customer Charter

 

 

Section C - Customer Communications

 

 

Section D - SITSS Service Desk

 

 

Section E - Management Information Systems and SIMS

 

 

Section F - MIS Services for Non-supported schools

 

 

Section G - SITSS Network Support Services

 

 

Section H - Purchasing Network and Hardware

 

 

 

Section I - Remote Backup Service

 

 

 

Section J - MacAfee Anti-Virus Support

 

 

 

Section K - SITSS Technical (inc Office 365) and Hardware Support

 

 

Section L - Appendices

 

 

Section M - SITSS Prices 2011 - 2012

 

 

Section N - SIMS Roadmap