Performance
You may have noticed that we have not been sending out the Customer Feedback forms recently. We are working on implementing an online feedback portal which will hopefully be more relevant. This should be available soon.
We continuously analyse the data from our case logging system to see how we are performing. Below is a breakdown of some of the statistics from the last few months, which we thought it would be nice to share with you.
Statistics |
Period
|
Total Cases Logged
|
Logged Online
|
Logged Via Email
|
Logged Via Voicemail
|
Answered Live
|
Resolved within 1 Hour
|
Resolved within 4 Hours
|
SLA Cases
|
Percentage Revolded with SLA
|
|
