Contact
Ann Layzell ICT Curriculum Team Leader/ eSafety Adviser Tel: 01438 843350 ann.layzell @hertscc.gov.uk
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Hertfordshire Learning Platform FAQs

Who do I contact if I have a problem with our Learning Platform?
Who is able to use the Hertfordshire Learning Platform?
Can pupils use the Hertfordshire Learning Platform? updated
Our Learning Platform is running very slowly in school, what can we do to speed it up?
How much will the Learning Platform cost my school? updated
What software/hardware does the school need to use the Learning Platform?
How can I find out more about the Learning Platform? updated

Who do I contact if I have a problem with our Learning Platform?

Contact the RM helpdesk on 0845 4040000.

Who is able to use the Hertfordshire Learning Platform?

Core funded accounts are available for all members of staff in a school, including governors.  The Learning Platform has a key role in the organisational management of a school, and so we would recommend that any postholder in a school has the use of an account.

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Can pupils use the Hertfordshire Learning Platform? updated

Pupil accounts for the Learning Platform have not been centrally funded at present.  Schools are able to purchase accounts for pupils if they so wish.  Each pupil account automatically creates their parent/guardian accounts. Currently these accounts cost £2.50 per pupil per annum.

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Our Learning Platform is running very slowly in school, what can we do to speed it up?

The speeds you can expect with your Learning Platform are:

Logging on should take no more than 20 seconds
Standard pages (without excessive amounts of multimedia) should load in less than 10 seconds

There are a number of ways in which the overall performance of the RM Kaleidos Learning Platform can be improved through making adjustments to the settings of the user workstations.  However, these should normally only be carried out by those with the relevant technical understanding.  In most school systems, only technical staff have the appropriate permissions to make these changes. See the document below for further guidance.

• Word 2003, 27kb/1 page, 25/10/2008, Hertfordshire Learning Platform Technical Support Sheet

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How much will the Learning Platform cost my school? updated

Learning Platform accounts have been centrally funded for all school staff, but there are some initial set up costs for schools:

Approx half day of technical support for initial integration with MIS in school (£200).  This may vary slightly depending on the school’s computer setup.

Training for a member of SLT and an ICT lead in the school, normal consultancy rates apply.

Training and technical handbooks £30 per delegate

Training for individual members of school staff (available if required from Hertfordshire ICT Team).

Optional pupil accounts. Currently these accounts cost £2.50 per pupil per annum (including 2 parent/carer accounts).

Schools are also asked to consider the time commitment from all staff that a major ICT initiative requires in order to be embedded appropriately.

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What software/hardware does the school need to use the Learning Platform?

The Learning Platform is a web hosted service, and other than an internet connection and the latest version of Flash Player, there are no requirements for specific hard/software.  However, for schools to gain real benefits from the Learning Platform, they would need to have already invested in an MIS system.

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How can I find out more about the Learning Platform? updated

• Good Practice - Case Studies

To find out more about the Hertfordshire Learning Platform you can email ann.layzell@hertscc.gov.uk or sue.collins@hertscc.gov.uk

Many schools are effectively using the LP, please contact ann.layzell@hertscc.gov.uk if you would like to talk to one of these schools about their experiences.

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