You are in: HGfL eServices » Help Using HGfL » The HICS (Hertfordshire Internet & Connectivity Servic) Service Desk

The HICS (Hertfordshire Internet & Connectivity Service) Service Desk

The main contractor for HICS is Updata Infrastructure Ltd.  The HICS Service Desk is operated by SITSS (School IT Systems Support) on behalf of Updata for all connected schools and other sites.

The Service Desk is open Monday to Thursdays from 08:00 to 18:00 (16:00 on Fridays).

Telephone:  01438 844777
(Option 1 and then Option 2)

Email: sitss.internet@lea.herts.sch.uk


The Service Desk can assist you with:

  • Any faults, problems or other issues concerning your connection to the Internet and other HICS services.
  • Any web filtering issues.

On most occasions the Service Desk staff will be able to deal with your call or email directly.  Where they cannot they will liaise with Updata on your behalf.

If you should ever be dissatisfied with the service provided to you through the Service Desk then please contact:

Kevin Crawley
Schools' Connectivity Service Co-ordinator
Tel: 01438 844809
Email: kevin.crawley@hertsforlearning.co.uk