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The main contractor for HICS is RM Education. The HICS Service Desk is operated Herts for Learning ICT Services on behalf of RM for all connected schools and other sites.
The Service Desk is open Monday to Thursdays from 08:00 to 18:00 (16:00 on Fridays).
On most occasions the Service Desk staff will be able to deal with your call or email directly. Where they cannot they will liaise with Updata on your behalf.