Help
HICS - Hertfordshire Internet and Connectivity Service The HICS Service Desk is operated by SITSS (School IT Systems Support) on behalf of Updata for all connected schools and other sites. 01438 844777 (Option 1 and then Option 2) sitss.internet@lea. herts.sch.uk
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Interactive Whiteboard Viewers & Free Trials

The HGfL web site has IWB resources for use with Smart Notebook, Promethean ActivInspire and ActivPrimary and Easiteach. The resources are indicated with the relevant icon as detailed below.

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Microsoft Word 97/2003 Documents

• These files are indicated by a (97) or  (2003) icon and have a .doc extension. To be able to open these files you will need to have Microsoft Word 97 or later installed on your computer, or a word processing program that can read files saved in Word format.
• In general you will be able to edit and save the contents of a Word document, although in some specialised cases where a document contains information which is provided through a subscription you may need to provide a password to open the document (such as the Bristol Documents Summary Service)

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Microsoft Excel 97/2003 Documents

• These files are indicated by a (97) or (2003) icon and have a .xls extension. To be able to open these files you will need to have Microsoft Excel 97 or later installed on your computer, or a spreadsheet program that can read files saved in Excel format.
• In general you will be able to edit and save the contents of an Excel document

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Microsoft PowerPoint 97/2003 Documents

• These files are indicated by a (97) or (2003) icon and have a .ppt extension. To be able to open these files you will need to have Microsoft Office 97 (or later) installed on your computer.

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Adobe Acrobat PDF Documents

• These files are indicated by a  icon and have a .pdf extension. Adobe Acrobat files require you to have the Adobe Acrobat Reader installed on your computer before you can read them. If you are working on a 'standalone' computer (normally one which is not on a 'client-server' network) then you may be able to install the Acrobat Reader. If you are on a client-server network then speak to your network manager and ask if s/he can install it for you. If your school is supported by School IT Systems Support then you can view the Helpdesk contact information on this site.

Get Acrobat Reader

• If you want to download Adobe Acrobat Reader click on the icon on the right. This will take you to the Adobe web site where you will get instructions on how to download and install Acrobat Reader, which is available for both Windows PCs and Apple Macintosh computers.
• You will be able to print out Adobe Acrobat documents, but you will not be able to edit them. Acrobat format is used when information has to be 'set in stone' - with a price list in Word format anyone could edit it to change the prices, but with the same document in Acrobat format the document is printable but not editable.

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Zip Files

These files are indicated by a icon and have a .zip extension.

Any computer running XP (any service pack) , vista or windows 7 has the ability to unzip files without the need for installing extraction software such as 7zip or winzip. Same also applies to servers running Server 2003 or server 2008.

Unzipping using the microsoft built in tools is simple

• Download the zip file to a location of your choice
• Browse to that location in windows explorer
• Right click on the zip file and select extract all
• Specify the location for the extracted files.
• The files will then be extracted to the specified location

If you have problems unzipping files please contact your network administrator or your technical support provider.

If you are supported by SITSS contact:

• SITSS helpdesk
  

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